DOXCORA Return & Refund Policy
Refund Policy
Last updated: July 2026
At DOXCORA, customer satisfaction is our priority. We stand behind the quality of our products and offer a 30-Day Money-Back Guarantee to ensure you can shop with confidence.
Please read this Refund Policy carefully before making a purchase.
1. 30-Day Money-Back Guarantee
We offer a 30-day return guarantee on eligible purchases.
You may request a return within 30 calendar days from the date your order is delivered.
To qualify for a refund, your item must meet the eligibility requirements outlined in this policy.
2. Return Eligibility
To be eligible for a refund, your item must:
- Be returned within 30 days of delivery.
- Be in its original condition.
- Include all original accessories, packaging, and contents where applicable.
- Not be intentionally damaged or misused.
- Show only reasonable signs of inspection or testing.
We reserve the right to refuse returns that do not meet these conditions.
3. How to Request a Return
To initiate a return, please contact our customer support team before sending your item back.
Email:
Please include:
- Your order number
- Full name
- Email used for the purchase
- Reason for the return
- Photos of the product if it is damaged or defective
Our support team will provide return instructions if your request is approved.
Please do not return products without prior authorization.
4. Damaged, Defective or Incorrect Items
If you receive:
- a damaged product,
- a defective product,
- or the wrong item,
please contact us within 7 days of delivery.
Where possible, include photographs showing the issue.
If the problem is confirmed, we will, at our discretion:
- send a replacement,
- issue a partial refund,
- or issue a full refund.
You will not be charged additional shipping costs for approved defective or incorrect items.
5. Non-Returnable Items
For hygiene, safety, and product integrity reasons, certain items may not be eligible for return, including:
- Products showing excessive wear or misuse.
- Products intentionally damaged after delivery.
- Products returned without essential components.
- Gift cards.
- Downloadable digital products.
- Items specifically marked as non-returnable.
Nothing in this section limits any mandatory consumer rights under applicable law.
6. Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of returning the product.
We recommend using a tracked shipping service.
DOXCORA is not responsible for returned packages lost during transit.
7. Inspection of Returns
Once your return has been received, it will be inspected.
We will notify you whether your refund request has been approved or rejected.
Inspection typically takes 3–5 business days after the returned package has been delivered.
8. Refunds
If your return is approved, your refund will be issued to your original payment method.
Please note:
- Original shipping costs are non-refundable unless required by applicable law.
- Processing times may vary depending on your payment provider.
- Most refunds appear within 5–10 business days after being processed.
DOXCORA is not responsible for delays caused by banks or payment providers.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
Processing times vary between financial institutions.
If you still have not received your refund after completing these steps, please contact us at:
10. Order Cancellations
Orders may only be cancelled before they have entered processing or shipment.
If your order has already been processed or dispatched, it cannot be cancelled.
In this case, you may request a return after receiving your order in accordance with this Refund Policy.
11. Exchanges
We currently replace items only if they are:
- defective,
- damaged during transport,
- or incorrect.
If you require an exchange, please contact:
12. Fraud Prevention
To protect our customers and our business, DOXCORA reserves the right to refuse refund requests in cases involving:
- abusive return activity,
- fraudulent claims,
- chargeback abuse,
- intentionally damaged products,
- or violations of our Terms of Service.
13. Consumer Rights
Nothing in this Refund Policy limits or excludes any mandatory rights granted to consumers under applicable consumer protection laws.
Customers residing in the European Union may benefit from additional statutory rights that cannot be waived by this policy.
14. Contact Us
If you have any questions regarding returns or refunds, please contact us:
DOXCORA
Email: support@doxcora.com
Our customer support team will be happy to assist you.