Shipping Policy

Shipping Policy

Last updated: July 2026

At DOXCORA, we are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy carefully before placing your order.

1. Order Processing

All orders are processed within 1–2 business days.

Orders placed during weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information (where available).

2. Shipping Times

We currently ship to multiple countries worldwide.

Estimated delivery time: 5–10 business days

Please note that delivery times are estimates only and may vary depending on:

  • Shipping carrier performance
  • Customs clearance (where applicable)
  • Weather conditions
  • Peak shopping periods
  • Public holidays
  • Other circumstances beyond our reasonable control

While we always strive to deliver your order within the estimated timeframe, delivery dates cannot be guaranteed.

3. Free Shipping

We offer FREE Standard Shipping on all orders over:

  • $60 USD
  • €51 EUR (approx.)
  • £45 GBP (approx.)

Orders below these amounts will have the applicable shipping fee displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become active after shipment.

5. Customs, Duties & Taxes

Depending on your country of residence, customs duties, import taxes, VAT, or other fees may apply.

Unless otherwise stated, these charges are the responsibility of the customer.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping details before completing your purchase.

DOXCORA cannot be held responsible for orders delivered to an incorrect or incomplete address provided by the customer.

If an order is returned due to an incorrect address supplied by the customer, additional shipping charges may apply to resend the package.

7. Lost or Delayed Shipments

If your shipment appears to be delayed beyond the estimated delivery time, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you whenever possible.

Please note that delays caused by customs inspections, transportation issues, weather conditions, or other circumstances beyond our control do not automatically qualify for a refund.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of receiving your package.

Please include:

  • Your order number
  • Clear photographs of the product
  • Photographs of the packaging (if applicable)
  • A brief description of the issue

Once reviewed, we will determine the appropriate solution, which may include a replacement or refund.

9. Returns

If you wish to return your order under our 30-Day Money-Back Guarantee, you must first contact our customer support team before sending any product back.

Please email:

support@doxcora.com

Your request should include:

  • Your order number
  • Your full name
  • The email address used for the purchase
  • The reason for your return
  • Photos of the product, especially if it is damaged, defective, or if the condition of the item is relevant to your request

Our support team will review your request and provide you with the appropriate return instructions.

Please do not return any items without prior authorization.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

DOXCORA

Email: support@doxcora.com

Our customer support team will be happy to assist you.